Arthur Gonzalez JDM Engines

Shipping Policy

Overview

At Arthur Gonzalez JDM Engines, we understand that receiving your engine safely and on time is crucial. This shipping policy outlines our procedures, timelines, and requirements for engine delivery throughout the Continental United States.

Shipping Coverage Area

Service Areas

  • Continental United States (48 states)
  • Alaska and Hawaii (not available)
  • International shipping (not available)

Processing & Handling Time

Standard Processing

  • • Order cutoff: 4:00 PM MST
  • • Processing time: 2-4 business days
  • • Business days: Monday - Friday
  • • Quality inspection included

Special Orders

  • • Custom engine builds: 7-14 days
  • • Rare engine sourcing: 14-30 days
  • • Transmission combos: 5-10 days
  • • Customer notification provided

Freight Shipping Details

All JDM engines are shipped via professional freight carriers due to their weight and size requirements.

Freight Service Includes:

  • Professional freight carrier delivery
  • Liftgate service for ground delivery
  • Cargo insurance coverage
  • Delivery appointment scheduling
  • GPS tracking and updates
  • Delivery window notifications

Delivery Timeline

Delivery Time

5-7 Business Days

Anywhere in the Continental United States

After processing and shipment

Shipping Costs

Flat Rate Freight Shipping

$200 Flat Rate

To anywhere in the Continental United States

  • • Includes liftgate service
  • • Includes cargo insurance
  • • Includes delivery appointment
  • • No hidden fees or surcharges

Delivery Requirements

Customer Responsibilities

  • • Be available during scheduled delivery window
  • • Provide clear access to delivery location
  • • Have proper equipment for unloading (forklift/engine hoist recommended)
  • • Inspect package before signing delivery receipt

Delivery Limitations

  • • Curbside delivery only (driver will not enter property)
  • • Maximum 150 feet from truck to delivery point
  • • Residential deliveries require someone 18+ to sign
  • • Commercial deliveries accepted during business hours

Damage & Claims

Important: Inspection Protocol

  1. Inspect engine and packaging immediately upon delivery
  2. Note any visible damage on the delivery receipt before signing
  3. Take photos of any damage or packaging issues
  4. Contact us within 48 hours to report shipping damage
  5. Keep all original packaging materials for inspection

Do not refuse delivery - accept and note damage for proper claim processing.

Order Tracking

Stay informed about your engine delivery with our comprehensive tracking system:

Email Updates

Automatic notifications at each shipping milestone

Phone Calls

Carrier will call 24-48 hours before delivery

Online Tracking

Real-time tracking number provided

Contact Information

Shipping Questions & Support

(435) 352-6251

shipping@ajgonzalezjdm.com

Monday - Friday: 8:00 AM - 5:00 PM MST

820 400 N Orem, UT 84057

Policy Updates

This shipping policy is effective as of January 1, 2024, and may be updated periodically. Customers will be notified of any significant changes that affect their orders. For the most current version of our shipping policy, please visit this page or contact our customer service team.