SHIPPING POLICY

At AJ Gonzalez JDM, every engine is inspected, prepared, and secured for freight transportation before leaving our facility. Because engines ship by freight carrier rather than standard parcel services, please review the information below before placing your order.

SHIPPING RATES

United States (Continental U.S.)
JDM Engines — Flat Rate Shipping: $150

International Shipping
JDM Engines — Flat Rate Shipping: $400

International customers are responsible for customs duties, import taxes, brokerage charges, and any destination fees required by their country.

Shipping rates apply to standard freight delivery only.

FREIGHT CARRIER

United States shipments are delivered through R+L Carriers LTL Freight Service.

International shipments are arranged through available freight partners depending on destination and freight availability.

All engines are shipped on a pallet and secured for transportation.

Delivery is curbside only. Freight carriers cannot move shipments into garages, homes, workshops, warehouses, or private areas.

Residential deliveries within the United States include liftgate service where available.

Customers in gated communities, restricted-access locations, rural areas, or locations with limited truck access may need to arrange an alternate delivery point.

ORDER PROCESSING & TRANSIT TIMES

Orders are processed within 1–2 business days.

Orders placed before 4:00 PM MST Monday through Friday may ship the same business day when inventory is available.

Estimated Transit Times:

United States: 3–7 business days

International: Transit times vary by destination and customs processing.

Transit times are estimates and are not guaranteed.

PACKAGING & PREPARATION

Before shipment, each engine is:

• Drained of applicable fluids
• Secured to a freight pallet
• Professionally shrink-wrapped for transport
• Inspected prior to shipment

We take reasonable precautions to ensure every engine leaves our facility properly prepared for freight transportation.

DELIVERY INSPECTION REQUIREMENTS

Customers are responsible for inspecting shipments at delivery.

Before signing the delivery receipt, inspect the pallet and packaging for signs of damage, including:

• Broken pallet boards
• Torn shrink wrap
• Impact damage
• Missing items
• Fluid leaks

If damage is present:

• Write “DAMAGED” on the carrier delivery receipt
• Take photographs before unloading
• Contact AJ Gonzalez JDM immediately
• Refuse delivery if severe damage is present

Once delivery paperwork is signed without damage notation, carriers may deny freight claims.

DELIVERY APPOINTMENTS

Freight carriers may contact customers to schedule a delivery appointment.

Please provide an active phone number during checkout.

Failure to respond to carrier communication may result in storage charges, delayed delivery, or additional carrier fees.

Carrier charges resulting from missed appointments remain the customer's responsibility.

MISSED DELIVERIES & RE-DELIVERY FEES

If delivery is missed, refused, or cannot be completed for reasons unrelated to shipping damage, additional storage, re-delivery, return freight, or handling fees may apply.

These charges are the responsibility of the customer.

SHIPPING ADDRESS REQUIREMENTS

Customers are responsible for providing complete and accurate shipping information.

Additional charges may apply for:

• Address corrections
• Shipment re-routing after dispatch
• Refused deliveries
• Missed delivery appointments
• Limited-access delivery locations
• Customs-related destination charges

Carrier fees caused by incorrect customer information remain the customer's responsibility.

INTERNATIONAL ORDERS

International customers are responsible for confirming that imported engines are permitted in their country.

AJ Gonzalez JDM is not responsible for customs delays, import restrictions, duties, taxes, brokerage charges, clearance delays, or government processing requirements imposed by destination countries.

SHIPPING DELAYS

While we work closely with freight carriers to minimize delays, circumstances outside our control may affect delivery times, including:

• Weather conditions
• Traffic disruptions
• Mechanical issues
• Freight terminal delays
• Customs processing
• Seasonal freight volume

AJ Gonzalez JDM is not responsible for delays after a shipment has been released to the carrier.

QUESTIONS ABOUT SHIPPING

If you have questions regarding freight delivery, international shipping, delivery access, or special shipping requirements, contact us before placing your order.

AJ Gonzalez JDM
Address: 820 400 N
Orem, UT 84057, USA
Phone: 435-701-8836
Email: info@ajgonzalezjdm.com